TrueNorth respects your privacy and protects your personal information. This policy explains what we collect, how we use it, and how we keep your data safe while you work with a coach.
Privacy Policy
Information We Collect
We collect only the information needed to provide our online coaching services, including name, email, time zone, professional background, scheduling information, and session related preferences.
How We Use Your Information
Your information is used to create and manage your account, schedule sessions, match you with coaches, communicate updates, and improve the platform experience.
Payment Information
Payments are processed through secure third party providers. TrueNorth does not store or directly access your credit card or banking information.
Data Sharing
We do not sell, rent, or trade your personal information. Data is only shared when necessary to provide coaching services, comply with legal obligations, or protect the platform.
Data Security
We use reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.
Confidentiality of Coaching Conversations
Career transitions involve sensitive information about employment, finances, and plans. Session content is treated as confidential and is not shared with employers or third parties.
Your Rights
You have the right to access your personal data, request corrections, and request deletion, subject to legal or operational requirements.